What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

This position is responsible for managing the Operations team within Aspirion’s Aged AR business unit and leading transformation efforts to align people, processes, and technologies to achieve the business unit’s financial and operational goals.  Key responsibilities include leading aspects related to strategic planning for new client implementations, assigning and directing workflows, performance measurement and reporting; coaching employees and continuing education, addressing client issues; and problem solving.

What will you provide?

• Oversees, mentors and assists team of directors
• Manages performance of the Aged AR operations team using a data-driven, analytical approach to ensure that company and client financial and quality targets are achieved
• Builds and refines an organization structure that ensures appropriate spans of control and quality outcomes
• Embraces and drives change across the team using a spirit of continuous improvement and assessment of best practices.  Leads transformation efforts related to structuring the Operations team, implementing and refining corresponding workflows, and leveraging technology, data and analytics
• Establish and deliver operational processes to provide effective client solutions based on proven best practices in receivables management and information technology.
• Collaborates closely with peers in Product Management and Information Technology to ensure that IT requirements for operational success are understood and promulgated
• Seeks out opportunities for process improvement leveraging Machine Learning technologies and serves as an operational and business subject matter expert to data scientist colleagues
• Drives best practice implementation and quality and productivity standards, ensuring that they are understood and monitored across the operation.
• Leads team through high levels of growth and change while maintaining positive culture, collaboration and sense of belonging to ensure teammates feel connected and non-siloed.
• Proactively seeks out opportunities to improve workflows, efficiency and quality through systems and operational changes
• Promotes Aspirion values and pillars for success and incorporates them into daily work
• Ensures that all operational employees receive consistent feedback and performance reviews from their direct managers.
• Continually assesses current headcount and assignment, along with future staffing needs to optimize headcount and allocation.  Works with Human Resources Recruiter to fulfill open positions.
• Collaborates with corporate Learning & Development team to ensure new employee on-boarding curriculum is appropriate and that training classes are delivered as needed
• Monthly review and analysis of key performance improvement indicator, performance, and payer scorecard reports
• Assist with creation of monthly goal and incentive opportunities
• Work closely with peers in the other Aspirion service lines, Sales and Client Success as a way to meet client expectations and share best practices
• Conducts regular Manager Meetings with the team to discuss issues, concerns, and updates and facilitates occasional all Operations team meetings
• Maintain operational expenses within the approved departmental budget
• Adheres to HIPAA compliance rules and regulations.
• Ensures that team members adhere to HIPAA compliance rules and regulations.
• Assist in maintaining current information on the Intranet
• Performs additional duties as assigned. 

Requirements

• Ability to lead teams through periods of corporate transformation and embrace change
• Proven ability to assess existing processes and improve on them
• Analytical mind set with ability to make data-driven decisions, seek root causes of issues, and see around corners when contemplating process changes
• Ability to lead and motivate a team to achieve goals and objectives.
• Ability to work in cross-functional teams and to establish and maintain cooperative working relationships with direct reports and colleagues across multiple functional areas, including ability to communicate effectively with technical resources
• High energy and passionate about the business of healthcare and revenue cycle management
• Bias for action and willingness to roll up sleeves to achieve results
• Strong interpersonal, written, and oral communication skills.
• Effectively and correctly communicate to team members, management, and clients. 
• Efficient at handling and prioritizing multiple tasks and projects in a time-sensitive environment. 
• Effective organizational time-management and detailed-oriented skills to handle multiple tasks and ensure accuracy. 
• Perform effectively in environments with frequent workload changes and competing demands. 
• Data-driven problem solver with the ability to identify issues, provide feedback and follow-up to resolution. 
• Integrity, responsible and professional demeanor
• Experience presenting information to small and large groups, experience in facilitating discussions
• Proficient in Microsoft Word, Excel, and other desktop software

Education and Experience

• Bachelor's degree in Business or Healthcare Management related field required.  Master’s degree preferred.
• Minimum of seven (7) years of experience as a leader in an operations role
• Demonstrated experience in management, leadership, and coaching skill
• Healthcare or revenue recovery management experience
• Experience driving process improvement during periods of high growth and automation
• Experience in common hospital EMR/Patient Accounting systems.
• Experience in managing operational KPI’s and building where required

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

Individual pay/salary is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a bonus tied to achieved results.

Must reside in the United States within one of the states listed below:  

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia,Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland,Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska,New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina,South Dakota, Tennessee, Texas, Virginia, Wisconsin, West Virginia, Wyoming. 

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.